Privacy Policy
Privacy Policy
Visit our website or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events.
WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
We gather personal details that you voluntarily share with us when you show interest in learning more about our company, products, or services, participate in activities on our platforms, or contact us directly.
Personal Information You Supply. The specific personal information we collect is influenced by how you interact with us and our services, the decisions you make, and the products and features you utilise. This information may include:
- names
- phone numbers
- email addresses
- job titles
- billing addresses
Sensitive Information.
We do not handle sensitive information.
All personal data you provide should be truthful, complete, and accurate. You are required to inform us of any changes to your personal information.
Information Automatically Collected
Whenever you visit, use, or browse our Services, we automatically gather certain details. Although this data does not disclose your personal identity (such as your name or contact details), it may encompass device and usage information like your IP address, browser and device attributes, operating system, language settings, referring URLs, device name, country, location, and details about how and when you engage with our Services, along with other technical data. This information is crucial for ensuring the security and functionality of our Services and aids in our internal analytics and reporting objectives.
Similar to numerous other businesses, we gather information through cookies and related technologies.
The data we collect comprises: Log and Usage Data. This encompasses service-related, diagnostic, usage, and performance information that our servers automatically gather whenever you access or utilise our Services, which is recorded in log files. Depending on your interactions with us, this log data may contain your IP address, device information, browser type, settings, and details about your activity within the Services (such as the date/time).
HOW DO WE HANDLE YOUR DATA?
We manage your personal data for numerous purposes, tailored to your interaction with our Services, including:
- To provide and facilitate service delivery. We might handle your data to offer you the service you’ve requested.
- To address user queries and provide support. We may utilise your information to respond to your questions and resolve any issues you may encounter with the requested service.
- To communicate administrative details to you. We might process your data to send you information regarding our products and services, updates to our terms and policies, and other related notifications.
- To process and manage your orders. We may handle your data to execute and oversee your orders, payments, returns, and exchanges made through the Services.
- To facilitate user-to-user interaction. We might use your information if you opt to engage in any of our services that enable communication with other users.
- To safeguard an individual’s crucial interests. We may process your data when it is essential to protect an individual’s vital interests, such as preventing harm.
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
The General Data Protection Regulation (GDPR) and UK GDPR mandate that we clarify the legitimate legal grounds we utilise to handle your personal data. Consequently, we may depend on the following legal grounds for processing your personal data:
- Consent: We might process your data if you have allowed us (i.e., consented) to use your personal information for a particular purpose. You retain the right to revoke your consent at any given time.
- Performance of a Contract: It may be necessary to process your personal data to meet our contractual commitments to you, such as delivering our services or responding to your request before entering into a contract.
- Legal Obligations: We might process your data if required to comply with our legal duties, such as cooperating with law enforcement or regulatory authorities, asserting or defending legal rights, or providing information as evidence in legal proceedings involving us.
- Vital Interests: Processing your data may be necessary to safeguard your vital interests or those of a third party, particularly in situations where there are potential threats.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Suppliers, Advisors, and Other External Service Providers. We might disclose your information to external vendors, service providers, contractors, or agents (‘third parties’) who deliver services for us or on our behalf and require access to this data to perform their tasks. We have agreements with these third parties to help secure your personal information. This ensures that they cannot handle your personal information without our instructions. They are also prohibited from sharing your personal information with any other organisation besides us. They have pledged to safeguard the data they manage for us and to keep it for the duration we specify. The types of third parties we might share personal data with include:
- Payment Processors
- Finance & Accounting Tools
- Retargeting Platforms
- Social Networks
- Ad Networks
Additionally, we may need to disclose your personal information in the following scenarios:
- Business Transfers. We might share or transfer your information in connection with, or during discussions of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
- Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. No personal data is gathered. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is mandated or permitted by law (such as for tax, accounting, or other legal obligations). None of the purposes mentioned in this notice will require us to hold your personal information for more than 90 days.
When there is no longer a legitimate business need to process your personal data, we will either delete or anonymise it. If that’s not feasible (for instance, if your data is stored in backup archives), we will securely store your information and prevent any further processing until it can be deleted.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We have put into place suitable and sensible technical and organisational security measures to safeguard the personal information we handle. Nonetheless, even with our precautions and efforts to protect your data, it is impossible to ensure that electronic transmissions over the Internet or information storage technologies are completely secure. Therefore, we cannot guarantee that hackers, cybercriminals, or other unauthorised entities will not breach our security and improperly access, collect, steal, or alter your data. While we strive to protect your personal information, sending personal data to and from our Services is done at your own risk. It is advisable to access the Services only within a secure setting.
WHAT ARE YOUR PRIVACY RIGHTS?
In certain areas, such as the EEA and UK, you possess specific rights under relevant data protection regulations. These rights may encompass the ability to (i) request access to and obtain a copy of your personal data, (ii) seek corrections or deletion, (iii) limit the processing of your personal information, and (iv), where applicable, exercise data portability. In some instances, you might also have the right to challenge the processing of your personal data.
If you reside in the EEA or UK and suspect that we are handling your personal data unlawfully, you have the option to lodge a complaint with your local data protection supervisory authority. This will not compromise the legality of any processing conducted prior to withdrawal nor affect processing based on lawful grounds other than consent.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
CONTROLS FOR DO-NOT-TRACK FEATURES
Many internet browsers, mobile operating systems, and applications offer a Do-Not-Track (‘DNT’) option. This feature can be switched on to express your desire for privacy by preventing the tracking and gathering of your online activities. Currently, there is no universal standard established for detecting and implementing DNT signals. Therefore, we do not presently acknowledge DNT browser signals or any automatic system that conveys your preference to avoid online tracking. Should an online tracking standard be mandated in the future, we shall update this privacy notice to inform you of such changes.
- How do we use and share your personal information?
- How do we handle and distribute your personal data?
Veterans First UK CIC gathers and distributes your personal data through:
- Targeting cookies/Marketing cookies
- Analytics cookies
Further details regarding our data collection and sharing processes are available in this privacy notice.
You can reach out to us via email.
Should you choose to use an authorised representative to exercise your right to opt out, we may reject the request if the representative fails to provide evidence of valid authorisation to act on your behalf.
Will your details be shared with others?
We may share your personal information with our service providers under a written agreement with each provider. Each service provider is a profit-driven organisation that handles this information on our behalf.
We might utilise your personal data for our business needs, such as conducting internal research for technological advancement and demonstration. This is not classified as ‘selling’ your personal data.
Right to request deletion of the data — Request to delete
You have the right to request the erasure of your personal data. Upon your request, we will honour it by removing your personal information, except in cases where legal exceptions apply. These exceptions may include, but are not limited to, another individual’s right to free speech, our need to comply with legal duties, or any processing necessary to safeguard against unlawful actions.
Right to Information — Request for Access
Depending on the situation, you are entitled to know: whether we gather and utilise your personal data; the types of personal information we collect; the reasons for which the collected personal information is used; whether we sell your personal data to third parties; the types of personal information that were sold or disclosed for business purposes; the categories of third parties to whom personal information was sold or disclosed for business purposes; and the business or commercial reasons for collecting or selling personal data. According to relevant law, we are not obliged to provide or erase consumer information that is de-identified upon a consumer’s request, nor are we required to re-identify individual data to confirm a consumer request.
Alternative privacy entitlements include the ability to oppose the handling of your personal data. If your personal details are incorrect or outdated, you may request a correction or ask to limit the processing of the information. You can appoint an authorised representative to make a request on your behalf under the CCPA. We reserve the right to refuse a request if the authorised agent fails to provide proof of their valid authorisation in line with the CCPA requirements. You have the right to opt out of future sales of your personal data to third parties. Once we receive an opt-out request, we will endeavour to comply as soon as possible, but no later than fifteen (15) days after receiving the request.
DO WE MAKE UPDATES TO THIS NOTICE?
This privacy notice may be revised periodically. The revision will be reflected by a new ‘Revised’ date, and the updated version will take effect immediately upon availability. Should there be significant alterations to this privacy notice, we might inform you by either prominently displaying a notice of these changes or by sending you a direct notification. We recommend regularly reviewing this privacy notice to stay informed about how we are safeguarding your information.